All merchandise unless otherwise indicated may be returned for a refund. The shipping fee is non-refundable. A 15% restocking fee will apply if the reason for the return is due to customer error. You must request a return for refund within 30 days after the invoice date. No returns are accepted after 30 days.
Customers are responsible for shipping any returned products to Eletech. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. All returned products must be 100% complete, in re-saleable condition and include the original packaging material, manuals and other accessories. Eletech will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear.
Each return must have an RMA (Return Merchandise Authorization) number issued by Eletech. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Eletech will not be responsible for any shipping loss.
Customers must inform Eletech of any order discrepancy within 7 business days from the delivery date so that we may investigate and resolve the situation accordingly.
Eletech reserves the right to refuse service that would void the return policy.